Process from start to finish:
If the pool table you want is not in stock we will give you a close idea of how long it would take to build. If in stock we can get it ready to be shipped and picked up by freight typically in just a few business days. When your pool table is picked up by the freight line we will contact you with the shipping details of the freight company and your tracking info. Each pool table comes on a pallet and the pieces need to be individually carried into your house or garage, if it is one of our more elaborate tables our installer will bring it the day of set up. Please let us know if there is not access for an 18-wheeler semi to get near the end of your drive or house, in which case other arrangements would need to be made for delivery. We will give the installer and you each others contact info so the two of you can schedule a time for install/setup that is convenient for you. Install usually takes about 2-3 hours. Once the table is set up we really appreciate any photos you would send us to show the beauty of your billiard room and to use on our website. Please let us know if you have any questions about the process.
We are very pleased that our customers send us photos of their table in their home to show us and you how satisfied they are with our pool tables and service.
Simply give us a call and we will be happy to take time to answer any of your questions that you may have and take your order. We will coordinate everything with you and the freight company and installers and keep you notified to make the delivery and setup of your pool table go as smoothly as possibly so that you can be playing on your new pool table asap.
We except all major credit cards on most of our pool tables, and we also pass along a 3% discount, (average merchant credit card charge cost), for any customer orders paying by check. We require 1/2 down at time of order and the balance when the table ships.
Due to the one of a kind distinct hand craftsmanship put into each and every pool table please have patience and expect about 4-8 weeks for a pool table of this quality and grandeur to be made.
We have BCA certified installers in all 50 states, so professional installation can be done where ever you may live, and if you already have an installer in mind we are more than happy to work with them.
Information provided to make a credit card purchase at Generation Billiards is never resold, or given to a third party. Neither is any of your personal information like phone and address given to anybody except for the shipping freight company so they may deliver your purchase to your address, and contact you if necessary, and the same for the Professional Installer.
Generation Billiards is proud to carry the best looking and highest quality log pool tables. All our tables have a proven record of customer satisfaction and we are therefore confident and pleased in giving you a full 1 year material warranty and 90 days labor warranty. Warranty does not apply when damages result from misuse or neglect.
We have never been asked or had a pool table returned in 10 years because 100% of customers have been completely satisfied. We have had 0 complaints with the Better Business Bureau since joining in 2006. All sales are final, however we always do whatever it takes to make things right with our customers. Typically a minor part problem where we overnight a part that may have been lost or damaged in shipping, this rarely happens… but if it does we will take care of it.